Privacy Policy

SignLive is committed to protecting your privacy. This privacy policy describes the information SignLive collects from its customers through its websites & apps and through our other business functions, how we use and protect such information, and to whom and under what circumstances we disclose such information. By using our websites & apps and by disclosing information to us in furtherance of our business relationship, you signify your agreement to this Privacy Policy.

Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to first name, last name, email address, phone number. Our apps allow you to view and call your phone contacts. We don’t store your contacts anywhere.
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app

Crash Log Data
We want to inform you that whenever you use our Service, in the case of an error in the app we collect crash log data and information (through third-party products) on your phone. This log data may include information such as your device name, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
We do not direct our Websites to, nor do we knowingly collect any personal information from, children under the age of 13.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.SignLive will be the controller of any personal data provided to us.

Our GDPR Principles

  • We will process all personal data fairly and lawfully
  • We will only process personal data for specified and lawful purposes
  • We will endeavour to hold relevant and accurate personal data, and where practical, keep it up to date
  • We will not keep personal data for longer than is necessary
  • We will keep all personal data secure

How we use the data
SignLive uses the collected data for various purposes:

  • To provide you with services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To detect, prevent and address technical issues

Retention of personal data
SignLive will retain your personal information only for as long as is necessary to provide you with services and to comply with legal obligations, resolve disputes and enforce our policies.

GDPR Compliance
We have implemented the relevant policies and practices to ensure we protect any data handled by SignLive – for its employees, customers, suppliers and partners, specifically including the following:
Employees will be made aware of the GDPR and restrictions and obligations within it as may be relevant to them, with the adequate training provided.
All new employees will receive GDPR awareness training as part of our induction programme.
If relevant, suppliers who process personal data on behalf of SignLive will be asked to provide details of their state of compliance with the GDPR and any new supplier will not be taken on unless we are satisfied that they comply with the new data protection regulations.

Contact
Further information can be requested by contacting hello@signlive.co.uk or by writing to:
Data Officer
SignLive
One Lochrin Square
92 Fountainbridge
Edinburgh
EH3 9QA