Privacy Policy

Our contact details

Name: SignLive

Address: One Lochrin Square, 92 Fountainbridge, Edinburgh, EH3 9QA

Phone Number: 0330 822 0288

E-mail: hello@signlive.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (name, address, email address and telephone numbers)
  • Customer payment information, where necessary.
  • Online identifiers such as IP address and location data.

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for one of the following reasons:

  • Contractual inception of SignLive account.
  • Subscription to marketing or newsletters.
  • Contractual payment means for account use.

How we use your personal data

We use the information that you have given us in order to provide the SignLive service and analyse marketing data, internally only. We collect the minimum information required to provide you with the service required and to contact you regarding this service, without this information we would be unable to provide this service.

Do we share your personal data?

We will not share any information with any other organisations or individuals.

Under the General Data Protection Regulation (GDPR) and Data Protection Act 2018, the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@signlive.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored in Amazon Web Services (AWS) data centres located in United Kingdom regions. We will never transfer any personal data outside of the UK.

 

To ensure your data is secure, all of our computers are password protected and our systems are access restricted and only available on our secure servers. We ensure only staff who need access are able to enter these systems and ensure access is removed when no longer needed.

 

We keep personal identifying information and payment information for 1 year following an account closure, in order to adequately investigate complaints or service enquiries.  We will then delete this information from all systems and back-up systems, ensuring the data is beyond use.

Online identifiers such as IP address and location data can be used in marketing data analysis for that 1-year period, however this will not be linked to personal identifying information. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to withdraw consent – You are able to remove your consent at any time.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@signlive.co.uk, 0330 822 0288 or write to:

SignLive, One Lochrin Square, 92 Fountainbridge, Edinburgh, EH3 9QA if you wish to make a request.

How to update personal data and/ or change marketing preferences

If you need to update your name, address, email address or contact numbers or you wish to change or unsubscribe from marketing information you can do this by emailing hello@signlive.co.uk or calling 0330 822 0288.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Fiona Mackay, Data Protection Officer, SignLive, One Lochrin Square, 92 Fountainbridge, Edinburgh, EH3 9QA.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk