We’re Hiring: Customer Support Representative

25th March 2021

SignLive is one of the largest VRI/ VRS service providers in the UK. Due to growth, we are looking to expand our Customer Service Team.

The role will be home-based, preferably in London, however we are open to receiving applications from anywhere in the UK.

The successful applicant will be responsible for all aspects of customer service including answering queries, support to use the SignLive App, dealing with feedback, as well as sourcing and onboarding new customers.

Key responsibilities:

• Answering customer enquiries through Intercom system, email, and video calls, providing high-quality service and support.
• Sourcing and onboarding new customers.
• Supporting customers to use technology, assisting with any issues, and ensuring customers get the most out of our App for their benefit.
• Being an ambassador for SignLive through community events, public presentations, and networking.
• Undertake other duties that will grow with the role

Essential Skills & Knowledge:

• Experience providing customer support.
• Fluent BSL user and good written English. Experience in or knowledge of the Deaf Community.
• Tech-savvy, confident using software and systems and assisting others in use.
• Excellent organisational skills, with exceptional time management.
• Self-starter – self-motivated and able to work autonomously.
• Ability to generate leads and close business Access to Work and Direct Payment

Salary – £24-£28k, dependant on experience (+£4k for London Allowance)

If you meet the essential criteria and are looking for an autonomous, challenging and rewarding role, please complete send a CV and Cover Letter to tom@signlive.co.uk

Closing Date; 5pm, Monday 5th April.