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For Businesses - Public Sector

Online interpreting is being widely used across all areas of public sector, both in call centres and face-to-face online interpreting.

Our Video Relay Service (VRS) allows you to communicate by telephone with your customers, or if you want to meet in person then Video Remote Interpreting (VRI) is what you need.

We set high SLAs and work in partnership with our customers. We provide the service that you want, when you want it. On average we are providing 15,000 minutes of online BSL interpretation a month. Our technology and company infrastructure allows us to scale, quickly and efficiently to meet your business needs.

Areas where Online Interpretation is being used:

NHS Trusts – deaf patients can attend appointments instantly without having to wait for the availability of face-to-face interpreters, and phone up their healthcare practice to book appointments.
Police Forces – police officers can communicate in real-time with anyone who comes into the police station or phones through their website.
Councils – a deaf person can personally phone through to their council through the contact page of the website, and seek assistance in person without the need to pre-book an interpreter.

Our BSL Interpreters are friendly, professional and fully qualified, trained and supported.

At Work

Functionality and Features:

  • Excellent video and audio quality.
  • Available on Windows, Mac, Linux, iOS and Android – no plugins required.
  • Video Mail functions like an answering machine in which the interpreter can leave a message from the non-deaf caller through video.
  • Virtual queuing allows the deaf person to understand response times.
  • Call transfers should you wish to move the call on to another interpreter.
  • Text based chat capability.
  • Advanced call routing can be implemented based on customisable call routing rules, e.g. customer type, geographical location, call priority, specialism of interpreter skills, etc.
  • Monthly call reporting is provided as standard.
  • ISO 9001 and 27001 certified.

Get In Touch With Us?

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Contact Details

Call Us 0330 822 0288

Email Us hello@signlive.co.uk

Edinburgh Office SignLive
Conference House
152 Morrison Street
Edinburgh
EH3 8EB

London OfficeSignLive
New Bond House
124 New Bond Street
London
W1S 1DX