SignLive
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hello@signlive.co.uk

For Businesses – Private Sector

We know that Equality and Diversity is at the forefront of businesses customer service operations. SignLive allows you to communicate with your deaf customers in real-time, without the need to organise face-to-face interpreters.

Our Video Relay Service (VRS) allows you to communicate by telephone with your customers, or if you want to meet in person then Video Remote Interpreting (VRI) is what you need.

We set high SLAs and work in partnership with our customers. We provide the service that you want, when you want it. On average we are providing 15,000 minutes of online British Sign Language (BSL) interpretation a month. Our technology and company infrastructure allows us to scale, quickly and efficiently, to meet your business needs.

Online BSL interpreting is being used across many private sectors in the UK and worldwide:

Banking and Finance – in branch appointments with deaf customers or instant access to call centres
Private Healthcare – deaf patients can attend appointments instantly without having to wait for the availability of face-to-face interpreters, and phone up their healthcare practice to book appointments
Ticketing Offices – the deaf person can go in and immediately communicate with sales staff to book their desired tickets, or phone through to the ticket line
Airports & Train stations – information staff can be equipped with tablets or smartphones to help the deaf person with their enquiry much more effectively

Our BSL Interpreters are friendly, professional and fully qualified, trained and supported.

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Functionality and Features:

  • Excellent video and audio quality.
  • Available on Windows, Mac, Linux, iOS and Android – no plugins required.
  • Video Mail functions like an answering machine in which the interpreter can leave a message from the non-deaf caller through video.
  • Virtual queuing allows the deaf person to understand response times.
  • Call transfers should you wish to move the call on to another interpreter.
  • Text based chat capability.
  • Advanced call routing can be implemented based on customisable call routing rules, e.g. customer type, geographical location, call priority, specialism of interpreter skills, etc.
  • Monthly call reporting is provided as standard.
  • ISO 9001 and 27001 certified.

Contact us today to discuss setting up a trial

E: enterprise@signlive.co.uk
T: 0330 822 0288

Get In Touch With Us?

Contact Details

Call Us 0330 822 0288

Email Us hello@signlive.co.uk

Edinburgh Office SignLive
Conference House
152 Morrison Street
Edinburgh
EH3 8EB

London OfficeSignLive
New Bond House
124 New Bond Street
London
W1S 1DX

Yorkshire OfficeSignLive
A19 Business Centre
Selby, North Yorkshire
YO19 6QR