SignLive
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hello@signlive.co.uk

Deaf Access

Full accessibility for your deaf customers – it’s easy with SignLive!

At SignLive, we know that accessibility matters to you. We are here to make it easy for you to be accessible to your deaf customers, with a simple one-step solution.

There are approximately 150,000 deaf people who use British Sign Language in the UK. Many do not use spoken or written English, and often face barriers to communication when attempting to access goods and services.

SignLive provides online British Sign Language interpreters who can be accessed whenever and wherever required – making YOUR business fully accessible.

 

Your SignLive Account

We have competitive monthly price-plans or Pay As You Go options, providing you with the following services.

Video Remote Interpreting: a customer-facing solution.

With SignLive installed on a tablet or browser, you can interact with your deaf customers in-store via an on-screen interpreter.

Video Relay Service: a call-centre solution.

Take incoming calls from your deaf customers, relayed through an interpreter.

Video Relay Service on the SignLive Community Directory

Take incoming calls from your deaf customers, relayed through an interpreter.

Advertise your Video Relay Service on the Directory on our app, enabling your deaf customers to contact you via SignLive at their convenience and via their own smartphone.

 

SignLive extension numbers: contacting your deaf customers.

Each deaf user of the SignLive Directory is registered and has a unique extension number. This enables you to keep in touch with your deaf customers by placing a phone call to them through a SignLive interpreter. You will be given a unique SignLive account number.

 

How to use your customer’s SignLive extension number:

  • Your deaf customer will give you their 4 digit SignLive extension number
  • Dial freephone 0800 802 1125
  • Enter your customer’s 4 digit extension number
  • Enter your organisation’s unique 8 digit account number
  • The call will connect you to a SignLive interpreter, who will make the outgoing call to your deaf customer
  • Minutes used will be billed to your account

 

Set up your SignLive account

Please contact us to discuss our competitive pricing options and how we can best support your accessibility needs! There are no hidden set-up costs, and full training is provided.

We are always happy to hear from you!

Call: 0330 822 0288
Email: hello@signlive.co.uk

Get In Touch With Us?

Contact Details

Call Us 0330 822 0288

Email Us hello@signlive.co.uk

Edinburgh Office SignLive
Conference House
152 Morrison Street
Edinburgh
EH3 8EB

London OfficeSignLive
New Bond House
124 New Bond Street
London
W1S 1DX

Yorkshire OfficeSignLive
A19 Business Centre
Selby, North Yorkshire
YO19 6QR